Flit and Flitter

Customer Service

Return Policy
All sales are final after 14 days.

Please mail your return with the packing slip to:

Flit & Flitter
6653 Hastings Lane
Franklin, TN  37069

Any items purchased at less than Regular Price (including sale priced items or items purchased using a coupon code) are non-refundable. They can be returned for an in-store credit only. Items must be returned in original packaging and tags still attached to ensure a refund.

Returns can take up to 15 days to process.

Returns will be processed in the following manner:

        • FULL PRICE ITEMS –
          • Postmarked within 14 days of receipt.
          • Your choice of an in-store credit or a credit to your original method of payment.
          • Original shipping is never refunded.
          • An item received that was postmarked after 14 days will only be eligible for an in-store credit.
          • Orders shipped with free shipping will have our standard shipping charge subtracted from your purchase credit.
        • SALE ITEMS –
          • Returnable if postmarked within 14 days of receipt.
          • Only returnable for an in-store credit.
          • Original shipping is never refunded
          • Orders shipped with free shipping will have our standard shipping charge subtracted from your purchase credit.
        • DAMAGED ITEMS –
          • Will be replaced or returned for in-store credit.
          • A damaged item must be reported within 14 days of receipt as all sales are final after 14 days.
Shipping

We will do our best to ship the same day that the order is received.  This is not a guarantee, but we will try to do our best.  If you need your items by a certain date please be sure to note that on your order and if it is urgent please follow it up with a phone call.

Orders are processed as soon as you place an order and cannot be cancelled after placing the order.